“GP+S accompanied us over many months with valuable ideas and approaches as part of our customer experience initiatives. In particular, with the methodical approach tailored for us and the customer journey mappings that have since been carried out many times, we were able to gain important new findings about our internal processes and customer touchpoints. With the help of the tools, we had from GP+S we are now in a position to systematically optimize customer journeys, independently and long-term. This will equally improve both customer satisfaction and our business KPIs.”
Dr Sandra Walter, Head of Market Insights & Customer Management, EnBW Energie Baden-Württemberg AG
